Terms & Conditions

Business Information

Ambrogio.co.uk is owned and operated by Magic Distribution (a division of Mower Magic Ltd and appointed UK distributor for Ambrogio Robot).

Ambrogio
Magic House
Station Road
North Hykeham
Lincoln
LN6 9AL

01522 283028

Company Registration No.: 04647449
VAT Number: GB638 0330 01

All prices shown include VAT. Delivery charges are calculated and shown at the checkout. Some delivery addresses are excluded; see our delivery information for more details.

Returns

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden). If you wish to return an item, please contact us first within 14 days from the delivery of the goods.

It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Any claims for goods damaged on delivery should me made with 7 days and photos of the external and internal packaging will be required. We are unable to provide replacements for goods claimed to be damaged on delivery outside of this period. Failing to contact us at this early stage could affect your return/warranty entitlements.

Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.

Any items that need to be replaced must be returned to us first before a replacement can be issued.

If goods are being returned as unwanted / not due to a product defect or fault, the return postage is not covered by Ambrogio. If you are unable to post yourself, or prefer us to arrange a courier collection of goods, this can be done for a carriage fee. Please contact us for a quote and to arrange.

Refunds

Once we have received the returned product(s) and if appropriate, any packaging, a refund will be credited to the original payment method or card. Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.

Delivery Charge Refunds – Ambrogio’s original outgoing delivery charges will only be refunded if you cancel and return your order with us within seven working days after the day of receipt of your goods. Otherwise delivery charges will only be refundable in the case of faulty or damaged goods, or where the incorrect product has been received.

Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.

Exchanges

If it is deemed an exchange is required (e.g. due to damage, product fault beyond repair, consumer requested product upgrade), the origional good(s) are must be received back to Ambrogio before the replacement good(s) can be dispatched. If the replacement is required sooner a new order can be placed and if pre-agreed a refund can be given once the exchanging goods are received by Ambrogio. 

Packaging

Please retain all packaging materials until you are happy that the product is correct, undamaged and fully working. For products delivered on pallets, please retain the pallet until you are certain the product is correct, undamaged and fully working. For any collections of products that were originally sent on a pallet, the product will need to be re-palletised by the customer before a collection can take place.

Warranty

The warranty period of each Ambrogio model is detailed in the specifications. The standard warranty is 2 years. Where a machine is advertised with a longer warranty, this is subject to annual service by an authorised dealer. Warranty repairs can be conducted by an authorised warranty repair agent, or by Ambrogio UK (Mower Magic Ltd). If a machine needs to be uplifted for warranty inspection and/or repair, it is required to be packaged in the original packaging to prevent any damage in transit. Any damage received due to incorrect or insufficient packaging will not be covered by the manufacturers warranty and the sender will be liable for the costs. If a fault is found not be covered under warranty or is the result of abuse or neglect it is chargeable and payment must be made prior to the return of the machine. If the courier is unable to collect the machine due to not be available or accessible, the cost of the failed collection may be passed on. For full information about the warranty coverage, details can be found in the warranty book below. 

Warranty Book 

Order Fulfillment

Orders taken on Ambrogio.co.uk will be fulfilled by Magic Distribtion (a trading division of Mower Magic). As such some order documentation will come from Magic Distribution and/or from Mower Magic Ltd.
Additional supplying partners may be used to fulfill orders. See below and our Privacy Policy for details.

Supplier & Warranty Partners

At times Ambrogio (Mower Magic) may pass on your details to an Ambrogio dealer to aid in the fulfillment of an order, to contact you about a requested installation or help resolve a problem under warranty. By purchiasing through this site and agreeing to the terms and conditions, you are agreeing to allow Ambrogio (Mower Magic Ltd) to pass on the required details to facilitate these transactions. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.